FAQ's – Arrow & Oar co.

How can we help you?

When can we expect our orders to arrive?

Orders are shipped out every Monday. If you place your order anytime between Monday and the following Sunday, you can expect your order to be shipped on the following Monday. From there, your package should arrive within 3-5 business days.

 

How long will I have to wait if one of the items I ordered is placed on backorder? 

It depends on which product you placed on backorder. However, as soon as we see that we need to restock an item, we place an order with our suppliers and fulfill the order as quickly as possible. Feel free to contact us by email at Team@Arrowandoar.com for updates on your backorder.

 

What is your return policy?

We offer free returns within 60 days of the original purchase for a full cash refund or store credit. However, after 60 days, we can only offer you store credit for your return. 

 

Where can I ship my return to?

All returns can be shipped to: 
Arrow & Oar co. / 155 Summer Street / Wrentham, MA 02093

 

Can I exchange my purchase for a different size?

Yes, of course! Simply email us at Team@Arrowandoar.com to let us know that you wish to exchange your item. Then place an order for your desired sized item through our website and ship the item back to us as you would a return. Once we receive your old purchase in the mail, we will ship out your exchanged product. Although, please note that if your exchanged size is on backorder, it may take longer to fulfill your exchange. 

 

Do you have a sizing chart for your shirts?

 

How can I get involved with Arrow and Oar?

Please visit our "Get Involved" page if you are interested in applying to become a brand Ambassador. 


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